Privacy Policy

Last updated: June 2026

1. Who We Are

CosmoxPrinter is a brand of Shanghai Cosmox Industrial Co., Ltd. We operate the website cosmoxprinter.com & and cosmoxgroup.com provide DTF, UV, DTG, Eco-Solvent, sublimation printer sales and support.

2. What Information We Collect

When you use our website, contact us, or place an order, we may collect:

Contact details: name, email address, phone number, company name, shipping address
Order information: products purchased, payment method, transaction details
Communication: emails, WhatsApp messages, contact form submissions
Technical data: IP address, browser type, pages visited (standard website analytics)

3. How We Use Your Information

We use your data only for:

Processing and shipping your order
Communicating with you about your order or inquiry
Providing after-sales technical support and warranty service
Sending order confirmations, invoices, and tracking updates
Improving our website and customer experience

We do not send marketing emails unless you have explicitly subscribed. We do not sell, rent, or share your personal data with third parties for their marketing purposes.

4. Payment Processing

All payments are processed through secure third-party payment gateways (bank transfer, Trade Assurance, or payment links). We do not store your credit card or bank details on our servers.

5. Data Storage & Security

Your data is stored on servers located in the United States (Hostinger). We use industry-standard encryption (SSL/TLS) to protect data in transit. Access to customer data is restricted to employees who need it to process your order or provide support.

6. How Long We Keep Your Data

We retain order and communication records for the duration of your warranty period plus 12 months, to provide ongoing support. Website analytics data is retained for up to 26 months.

7. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Ask us to correct or update any inaccurate data
Request that we delete your personal data (subject to legal and warranty obligations)
Unsubscribe from any marketing communications at any time

To exercise any of these rights, email us at info@Cosmoxgroup.com.

8. Cookies

Our website uses cookies for essential functionality (shopping cart, language preferences) and analytics (page visit statistics). You can disable cookies in your browser settings — the site will still work, but some convenience features may be unavailable.

9. Third-Party Links

Our website may link to third-party sites (e.g., Alibaba, YouTube, social media). We are not responsible for the privacy practices of those sites — please review their policies separately.